Frequently Asked Questions

Marge Carson Global, Inc. sells its product through authorized retailers and showrooms who have the ability to display, deliver and service our product appropriately. Use our retailer locator to find the showroom nearest you, or visit the Marge Carson showroom in Clarendon Hills, Illinois.
You may also email customerservice@margecarson.com for further assistance.
Marge Carson Global, Inc. does not sell direct to consumer.

Marge Carson Global, Inc. provides a one-year limited warranty that
covers manufacturing defects. This warranty is applicable exclusively to
the initial retail buyer (not consumer buyer) and does not encompass
regular usage wear and tear, damages, modifications, or improper usage.
It's important to note that Marge Carson Global, Inc. does not guarantee
the endurance or durability of fabrics, leathers, or trims. To qualify
for this warranty, any manufacturing defects must be reported in
writing, by the original retail buyer, to Marge Carson Global, Inc.
customer service within one year from the date of the final invoice.

We strive on perfection but also understand that human error can
occur, therefore, we allow 30 days for your product to be fully
inspected for any defects or discrepancies. This will allow everyone to
ensure quality and correct products are received. Any manufacturing
discrepancies (such as incorrect trims or fabric applications versus
order acknowledged) must be reported to our customer service team in
writing within 30 days from final invoice. Any reports of discrepancies
after 30 days will not be validated.

Every Marge Carson piece is made to order, so there is no list price. The price of a sofa, chair or table depends on the design, the fabric or leather you choose, the finish, the trim, and any custom dimensions. Two pieces that look alike can be priced quite differently once they are specified.

Interior designers and trade members see pricing through the To the Trade program. Everyone else can add the pieces they are considering to an inquiry on any product page, or ask an authorized Marge Carson retailer, who will price the piece exactly as you specify it. Pieces seen on resale sites are pre-owned and do not reflect the price of a new, made-to-order piece.

As a leader in furniture design and style, Marge Carson Global, Inc.
strives to provide customers with fashion forward furniture. Design
styles and trends change over time reflecting consumers' taste changes.

Upholstery: To keep filling materials evenly distributed and allow for
even wear flip, rotate and fluff loose cushions and pillows regularly.
Prolonged exposure to direct sunlight can harm and fade any upholstered
surface over time. There are many types of fabrics and cleaning
applications that are specific to each fabric type so please contact
your neighborhood professional cleaner. Wood: Always use a soft,
nonabrasive cloth for dusting, polishing and waxing. Only occasional
polishing or waxing (where recommended) is necessary. Polishing with a
high quality, clear furniture polish will preserve the luster of all
surfaces. Textured and carved surfaces may also require an occasional
vacuuming with a soft brush attachment to remove dust and particles from
crevices. On wood and leather finishes only, in addition to polishing,
apply and buff an occasional light coating of beeswax or neutral paste
wax. Use glass cleaners on glass surfaces only. Using felt pads on the
bottom of accessories will prevent surface scratches.

The best way to order parts is through the retailer where you originally
purchased the item. Your retailer can help you correctly identify the
part, find out if the product is still available or, if not, suggest a
satisfactory substitute and arrange for shipment.

Marge Carson Global, Inc. is very concerned with any problems or issues
that arise. However, because of the specific information required to
determine the cause of the complaint as well as the best way to handle
it, you will want to consult the retailer from whom you purchased the
item. For any other questions not answered above, please contact us at customerservice@margecarson.com.

Yes. In fact, many of Marge Carson Global, Inc. novel designs and design
features are the subject of United States Patents, pending United
States Patent Applications, United States Copyright Registrations,
and/or pending United States Copyright Applications.